Please choose carefully. Healthy Living NT will be happy to exchange or refund faulty products when proof of purchase is supplied. Request for refunds on products for any other reason will only be made if the product is returned unused in the original packaging within one month of purchasing.
Healthy Living NT regrets that it is not permitted to exchange NDSS goods incorrectly ordered by the registrant. Goods cannot be dispatched unless all necessary information has been provided and payment made.
Damaged or Incorrect Products
We will upon your request, replace any product/s that is received in a damaged condition or a result of a picking error. No material will be accepted or replacements issued without prior approval to return such product. Filing of claims will be our responsibility.
If you have any queries, please email firstname.lastname@example.org or contact one of our friendly staff on 08 8927 8488.
Regularity of Order
Healthy Living NT has an obligation not to supply amounts of products above the national levels of average use without written authorization. These levels are 900 strips and/or 1200 syringes per 180 day period. Please note that some products have a use by date, so to avoid unnecessary wastage, take care not to over order these items.
For Healthy Living NT products orders, the following minimum standard postage fees apply within Australia:
|NDSS Products||Please note that the delivery fee for home delivery is no longer covered by the NDSS, we will contact you in regards to the cost.
For more information about the changes please click here
|Alice Springs Metro||$10.00|
|Rest of Australia||$10.00|
|Bulk or bulky orders||Please contact our office|
|National Diabetes Services Scheme products cannot be shipped overseas.|
Please note that if postage charges exceed our minimum standard postage rates as shown above, we will contact you.
Please allow 10-14 working days for delivery. If the product you are wanting is out of stock, we will call you to advise when the item will be back in stock or if there is an alternative product that you can select.